Freedare's current models are 750 Watts. Please check your local e-bike regulations. Freedare e-bike feature with removable battery, and we offer additional battery purchases to improve range on a single trip with a simple replacement.
Saiga is a step-over electric bike, which is suitable for high-speed cycling, uneven road surfaces, rural routes and so forth. Eden is a step-through ebike, which enables you to get on and off the ebike with ease. It's more friendly to bike beginners or the elderly.
It takes 7 hours for full charge. However, it will reach 80% of power after 4 hours of charging.
Yes. But Freedare cover for 3 years 4G service for each bike. The renewal fee after 3 years is based on the demand of the user. Just a few dollars a year.
Eden comes with a fender, rear rack and front basket. And with Saiga, there are add-on fenders and rear racks available for ordering together on our website. Eden and Saiga are two independent models. Saiga's design does not come with a rear rack and fenders, so riders need to customize it according to their own needs.
Freedare ebikes are designed to accommodate a most range of heights. Please refer to the product specifications or contact our customer service team for assistance in selecting the right size for your height. The recommended rider height range for Eden step through is 5'5"to 6'5", while 5'6" to 6'5" for Saiga step-over model.
Our knowledgeable customer service team can assist you in finding the perfect ebike to meet your specific requirements. Feel free to reach out to us for personalized recommendations.
Using pedal assistance can help you ride faster, but for safety reasons, the maximum speed should not exceed 28mph.
Class 1, Class 2, and Class 3 ebikes differ in their pedal assist levels, throttle capabilities, and maximum speeds. Understanding these distinctions can help you choose the right ebike for your needs.
As per current U.S. Federal Law, riders of Class 3 ebikes must be at least 16 years old and are required to wear a helmet. Moreover, Class 3 ebikes are prohibited from standard bike paths. The rationale behind permitting Class 3 ebikes to reach speeds of up to 28 mph stems from the clarification by the Consumer Product Safety Commission that e-bikes are allowed to exceed 20 mph when utilizing both foot pedaling and the ebike's motor power simultaneously.
In the United States, many states have adopted a three-class system to delineate the various tiers of electric bikes. These classes are as follows:
Class 1: Operates through pedal assistance only, with a maximum assisted speed of 20 mph.
Class 2: Functions solely on throttle assistance, with a maximum motor-powered speed of 20 mph.
Class 3: Relies on pedal assistance only, with a maximum assisted speed of 28 mph.
It's evident that Class 1 and 2 ebikes adhere to regulations akin to traditional bicycles, allowing them to utilize the same pathways and infrastructure. However, due to the heightened speeds achievable by Class 3 ebikes, they are subject to additional regulations and necessitate extra equipment, despite still being classified as bicycles.
Age requirements for riding an ebike vary by state and local Age restrictions for electric bikes (eBikes) differ across states and primarily pertain to Class 2 or Class 3 electric bikes.
Eight states mandate that riders must be 14 or older to ride unaccompanied, regardless of classification level. These states include Alabama, Alaska, Michigan, New Hampshire, North Carolina, Utah, and Virginia. However, in some states, riders under this age can still ride eBikes under adult supervision.
In six states, eBike regulations stipulate that riders must be at least 15 years old, while fifteen states require riders to be over 16. Certain state-specific exceptions exist if an adult accompanies the rider.
In many states without official age requirements, riders under either 16 or 18 must wear helmets.
In states where eBikes are categorized as mopeds or scooters, licensing and registration are typically mandatory. Alabama, Alaska, Massachusetts, Missouri, New Mexico, Wisconsin, and North Dakota presently mandate a license for eBike operation. However, in states employing the three-tiered classification system, electric bikes are typically exempted from registration, licensing, or insurance mandates.
A handful of states, namely West Virginia, North Dakota, and New Mexico, mandate e-bike insurance. In contrast, states that distinguish e-bikes from motor vehicles typically waive the insurance obligations imposed on standard motor vehicles.
Certain states categorize e-bikes as motor vehicles similar to mopeds, thereby necessitating identical licensing and registration prerequisites. However, most of these states do not impose e-bike insurance requirements. While driver's insurance is seldom required, individuals may opt to include their electric bikes in their home and contents insurance policies to safeguard against theft or damage.
Yes, Freedare ebikes come mostly assembled, and assembly is typically straightforward, even for novices. Detailed assembly instructions are provided, and our customer service team is available to assist you if needed. Additionally, we offer free shipping on all orders.
Freedare ebikes offer numerous benefits, including GPS anti-theft, eco-friendly transportation, cost savings on fuel and maintenance, improved fitness, and the ability to explore more areas with ease.
Saiga is an electric bike that blends traditional design with smart innovations. Featuring a robust 750-watt motor, a removable 20Ah Samsung battery, Shimano 7-speed gearing, and puncture-resistant Kenda fat tires, Saiga offers ample power and durability for your rides.
Moreover, Saiga comes with app control and a GPS positioning system, allowing you to remotely locate your bike and receive alerts in case of any unauthorized movement. To explore more features of the Freedare Saiga, check out this video: https://www.youtube.com/watch?v=hIcDtyJ6PA8
Eden is a sleek and stylish electric bike packed with smart innovations. Featuring a powerful 750-watt motor, a removable 20Ah Samsung battery, Shimano 7-speed gearing, and puncture-resistant Kenda fat tires, Eden is designed for versatility and convenience. Whether you're running errands, walking your pet, or simply cruising to your favorite cafe, Eden is the perfect companion for any occasion.
Additionally, Eden comes with app control and GPS positioning, allowing you to track your rides and customize settings right from your smartphone. To learn more about Eden's features, check out this video: https://youtu.be/BjqZ8y3uKTQ?si=BOSFgApu8oUMJ4Le
We offer the following payment options at checkout. Choose your preferred payment method and embark on your new riding journey without hesitation! For more info, please refer to payment guide page.
PayPal
Credit Cards/Debit Cards
Klarna (Buy Now, Pay Later)
Yes, we provide Klarna installment payment service at the moment. You can enjoy 4 interest-free periods. If you use a discount code, you only need to confirm the amount at the checkout process, and choose to pay with Klarna.
If your credit card payment failed during checkout, it may have been flagged as a precaution against potential credit card fraud. To address this issue, we recommend checking your text messages or email for authorization requests related to the purchase. If your credit card limit is sufficient and the 3D authentication is passed but the payment still fails, you can contact your card issuing bank to inquire about the reason for the failure of the transaction.
In such cases, we propose three solutions:
In such cases, we propose three solutions:
Consider using an alternative credit/debit card for payment. Contacting your card issuer to lift any alerts on the payment can facilitate the transaction process.
If you have a PayPal account, attempt payment through PayPal (PayPal credit is also available).
If you don't have a PayPal account, select PayPal as the payment option at checkout, click "complete order," and you'll be directed to a page enabling both PayPal and debit/credit card payment without requiring PayPal registration.
If you have any further questions regarding payment, feel free to contact us.
Your credit/debit card will be charged immediately upon placing your order, regardless of whether it's for a pre-order or back-order item.
Freedare does not impose any additional charges on our customers. Our payment currency is US dollars, Canadian users may generate the exchange rate.
The international fee is contingent upon your banking institution; certain banks may levy this fee. For further inquiries regarding this matter, please reach out to your bank directly.
Shipping times vary based on your location and the chosen shipping method during checkout. Upon shipment, you will receive an email containing a tracking number to monitor your package's progress.
Currently, Freedare use truck or FedEx to ship e-bike order. Once the order is received it will be handed over to the Truck Company/FedEx usually the same day or the next day. Order processing time and shipping time usually takes 7-15 working days, depending on how far you are from our warehouse.
Accessories and bikes are shipped separately if you order at the same time, you will receive the parcel separately.
Yes. We offer free shipping on all e-bike order. The website will charge shipping fees for some accessories orders in Canada, and the shipping costs will be calculated at the check-out page.
We are shipping to the United States and Canada. But islands and some states/provinces (Alaska etc.) do not support delivery. More details on shipping policy page.
If your region is not mentioned, please feel free to reach out to see if we can work out the details.
We strive to promptly ship all orders once they are placed. Typically, orders are processed and shipped within one business day of payment confirmation.
Please allow some time for tracking information to update, as there may be transit delays. If you have concerns about your order's status, feel free to contact our customer service team for assistance.
The tracking status indicates your package's current location and status during transit. Common statuses include "In Transit," "Out for Delivery," and "Delivered." For detailed explanations, refer to the carrier's website or contact our customer service team.
If your package was returned to sender, please reach out to our customer service team for assistance. We will work to resolve the issue and arrange re-delivery or provide a refund if needed.
If your package was marked as delivered but not received, first check with neighbors or household members. If you still can't locate it, contact our customer service team for assistance in locating the package or initiating a lost package investigation with the carrier.
Upon successful order placement, a confirmation email with order details and a confirmation number should be automatically sent to the provided email address. If you don't see it, check your spam or junk folder. If not found, contact our customer service team for assistance in obtaining your confirmation number.
All our electric bikes are subject to quality control. Freedare provide 2-year warranty for main components.
For more info, please refer to warranty policy. Thank you.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
In case of any issues with your ebike, please don't fret. Simply reach out to our support team, and we'll assist you in resolving the problem. We'll also ensure that any necessary replacement parts are shipped to you promptly. Our after-sales department will continue to follow up until your matter is fully addressed.
Yes. You can return the ebike, but you should follow our return policy. Please inquire for more information in this page: Return Policy.
Yes, we offer full and partial refunds.
Please inquire for more information about our Refund Policy.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you may eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you may not eligible for a refund.
Please check our Return Policy.
In the event of discovering any defects in your product, please promptly reach out to our customer service team to initiate the after-sale process. We'll provide detailed instructions on returning the item and facilitate either a replacement or a refund.
Should you encounter any missing, incorrect, or damaged products in your order, kindly contact our customer service team immediately. We'll swiftly address the issue by arranging for a replacement or issuing a refund for the affected item.
Certainly, you can return unwanted items for a refund within the specified return period. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. Please inquire for more information about our Refund Policy.
You may use the original packaging to ensure the safe return of the item. It's important to securely package the item to prevent damage during transit.
Upon receiving your returned item, we'll promptly initiate the return process. While the exact processing time may vary depending on the volume of returns, rest assured, we strive to complete the process as swiftly as possible.
Refunds are typically processed within a few business days after we receive the returned item. The timeframe for the refund to appear in your account may vary depending on your payment method and financial institution.
Before riding, ensure that your Freedare ebike is in good condition by checking the brakes, tires, lights, and overall frame integrity. Refer to our safety checklist in the user manual for detailed instructions.
You can adjust pedal assist settings and customize features through the bike's display panel or the accompanying Freedare mobile app. Refer to the user manual or contact customer support for guidance on accessing and modifying these settings.
To clean the ebike chain, use a chain cleaning tool and a degreaser solution. Scrub the chain thoroughly, then rinse and dry it before applying lubricant.
Adjusting the high-level limit on the chainstay involves tightening or loosening the limit screws on the rear derailleur.
To maintain optimal performance and safety of your Freedare ebike's hydraulic brake system, follow these steps:
Regularly inspect the brake lines, fittings, and calipers for any signs of damage or leaks.
Clean the brake calipers and pads with a mild detergent and water solution to remove dirt and debris.
Check the brake fluid level and top up if necessary with the recommended fluid specified in your ebike's manual.
Lubricate the moving parts of the brake levers and calipers with a compatible lubricant to ensure smooth operation.
Bleed the brake system periodically to remove air bubbles and maintain consistent braking performance.
If you're unsure about any aspect of brake maintenance, consult a professional bike mechanic for assistance.
When faced with a flat tire while riding your Freedare ebike on the trail, follow these steps to quickly fix the issue:
Locate a flat, stable area to safely park your ebike and remove the wheel with the flat tire.
Use tire levers to carefully remove the tire from the rim, taking care not to damage the inner tube.
Inspect the tire and inner tube for punctures or damage, and remove any debris lodged in the tire tread.
Patch or replace the inner tube as necessary, ensuring proper alignment with the tire and rim.
Reinflate the tire to the recommended pressure using a portable pump or CO2 inflator.
Remount the wheel onto your ebike and ensure it is securely fastened before continuing your ride.
Proper tension in your ebike's shifter cable is crucial for smooth and accurate shifting. Follow these steps to ensure correct tension:
Shift your ebike into the highest and lowest gears to assess cable tension.
If the cable feels loose in either extreme, use the barrel adjuster near the shifter to increase or decrease tension accordingly.
Fine-tune the cable tension until shifting between gears feels crisp and precise.
Check for any signs of cable fraying or wear and replace if necessary.
Test ride your ebike to confirm that shifting performance is optimal under varying conditions.
To maximize the performance of your Freedare ebike's suspension system, consider the following expert tips:
Adjust the sag according to your weight and riding style to achieve the ideal balance between comfort and responsiveness.
Experiment with different rebound settings to fine-tune the suspension's response to trail obstacles.
Regularly clean and lubricate suspension seals to prevent dirt and debris from compromising performance.
Check suspension air pressure regularly and adjust as needed based on terrain and riding conditions.
Consider upgrading suspension components such as shocks or forks to suit your specific riding preferences and terrain.
Please follow these tips to ensure your bike is well cared for when you're not using it.
1. Park in accordance with local rules and regulations, especially if you're in a public place.
2. Park in a dry location whenever possible. lf you must park outdoors in rain or wet conditions, do not do so for an extended period of time, and afterward park in a dry location to allow the bike systems to dry out.
3. Do not park or store your bike in excessive heat, such as inside of a parked car on a hot day, Always store your bike within this temperature range: -4°F to 140°F(-20°C to 60°C).
Here's a tutorial on how to inflate a ebike tire:
Unscrew the cap on the bicycle tire to locate the valve stem.
Fit the nozzle of the air pump onto the valve stem of the bicycle tire.
If using a hand pump, pump the handle repeatedly; if using a foot pump, press down on the pedal to inflate.
Monitor the pressure gauge and stop pumping when the pressure approaches the recommended PSI (pounds per square inch) as indicated on the tire sidewall.
Note that different valve types require different pump heads. Schrader valves typically use a clamp-on or screw-on pump head, while Presta valves may require an adapter. Also, be aware that certain pumps may not support all valve types.
Once inflated, replace the cap on the tire valve or tighten the valve cap to prevent air leakage.
Remember to always check the tire pressure before riding for optimal performance and safety.
Causes and Solutions for Chain Noise:
Lack of lubrication between chain links can lead to chain noise. To resolve this, apply chain oil or lubricant and then wipe off any excess oil.
Causes and Solutions for Chain Skipping:
a. Clear any debris such as mud, grass, leaves, or branches lodged between the cassette cogs. These foreign objects can hinder proper engagement between the chain and the cassette.
b. Replace the derailleur hanger. If the derailleur hanger is bent or deformed, it can cause chain skipping, necessitating a replacement.
c. Inspect and replace worn components. Check the condition of the cassette, chain, and chainrings for excessive wear. If they are mismatched or excessively worn, they may need to be replaced.
d. Adjust the derailleur. Adjust the limit screws on the derailleur to ensure the chain is properly positioned on the cassette; adjust the barrel adjuster to control the tension of the shifting cable. Also, check and replace the shifter cable if it's bent or broken. This adjustment process can be complex, so it's recommended to visit a local bike shop for derailleur tuning if needed.
Tire pressure may decrease over time due to factors such as temperature changes and air leakage. Regularly check and regulate tire pressure to ensure optimal performance and safety.
Steps to replace a ebike tire:
1. Remove the old tire. Place the ebike on a safe, flat surface and use appropriate tools (such as screwdrivers or tire levers) to remove the tire. If it's a quick-release wheel, loosen the quick-release skewer, lift the frame, and remove the wheel.
2. Remove the inner tube. Deflate the tire, use tire levers to pry open the tire, and inspect the inner tube for damage or leaks. Repair or replace the inner tube as necessary.
3. Install the new inner tube. Place the new inner tube inside the tire, ensuring it lies flat without twisting. Partially inflate the inner tube to prevent it from moving within the tire.
4. Install the tire. Mount one side of the tire onto the wheel hub, align the valve hole, insert the valve of the inner tube into the hole, and tuck the tire onto the rim from both sides. Ensure the inner tube remains flat without twisting. Once the tire is in place, use tire levers to adjust and ensure the tire's edge is snug against the rim.
5. Inflate and inspect. Inflate the tire, being careful not to exceed the recommended maximum tire pressure. Check the tire pressure, typically between 80~100psi.
6. Adjust brakes and wheel. Re-adjust the brake pads to ensure they make good contact with the new tire. Check the wheel for smooth rotation without any looseness or binding.
7. Install and inspect. Place the tire back onto the frame, align the quick-release skewer with the wheel hub's holes, and tighten the skewer to secure the tire firmly onto the frame.
8. Test ride. Take a short test ride to ensure the tire functions properly. If necessary, make further adjustments or repairs.
Throughout the process, prioritize safety and avoid using excessive force. If unfamiliar with any steps, seek assistance from a professional.
1. When encountering loose gravel or debris on the road, it's advisable to reduce riding speed.
2. During rest stops while cycling, occasionally check the tires for stones, glass shards, or other debris. If any are found, they should be promptly removed.
3. After covering a certain distance, such as over 2000 kilometers, if the tires show significant wear or develop small cracks, it's important to replace them promptly to avoid potential hazards.
4. Our tires are marked with recommended inflation pressure values. It's recommended to inflate the tires to 70-80% of the maximum pressure indicated. This not only protects the rims but also enhances riding comfort.
1. Charge Timely:
Charge the battery when it falls below 25% capacity to help prolong its lifespan.
2. Develop Good Riding Habits:
Avoid frequent hard braking and sudden acceleration. Try to maintain a consistent speed to reduce battery load.
3. Avoid High Temperatures in Summer, Stay Warm in Winter:
Charge the bike in shaded areas to minimize temperature effects on the battery. The maximum charging temperature range is 32°F to 113°F (0°C to 45°C).
4. Prevent Battery Damage from Long-Term Disuse:
If the electric bike is not used for an extended period, fully charge it before storage. Charge the bike 1-2 times per month to prevent sulfation damage to the battery.
For more information, please refer to pages 21-27 of the Freedare electric bike user manual. For access to the online manual, please contact our customer service.
When charging your Freedare ebike battery, use the provided charger and plug it into a standard power outlet. Avoid charging the battery immediately after use or allowing it to fully discharge. Regularly check the battery status and disconnect the charger once fully charged to prevent overcharging.
To extend the lifespan of your battery, it's essential to follow proper charging practices, avoid overcharging, store the battery in moderate temperatures, and refrain from deep discharges. Regular maintenance checks are also recommended.
The weight of the Freedare ebike battery is 10.6lbs. Please refer to the product specifications or contact customer service for more specific weight details.
Yes, the battery on Freedare ebikes is designed to be removable for easy charging and replacement. Simply follow the instructions provided in the user manual to safely remove and reinstall the battery.
Freedare ebike batteries are designed to be water-resistant, but they may not be fully waterproof. It's recommended to avoid exposing the battery to prolonged periods of heavy rain or submersion in water to prevent damage.
During the winter months, it's important to store your ebike in a dry, indoor location away from extreme temperatures. Before storing, ensure the battery is charged to around 50% capacity and remove it from the bike for optimal longevity.
