We have our brand's official website and flagship store on Amazon, where you can place orders directly online and make payments. We offer free shipping to your doorstep.

The usual delivery time is around 7-15 days. However, in case of stock allocation for the ordered product, remote delivery addresses, or logistical issues, there might be delays. In such cases, our professional customer service team will provide continuous follow-up.

Our warehouses are located in Canada and the United States, and we arrange shipments based on the order's address.

The usual delivery time is around 7-15 days. However, in case of stock allocation for the ordered product, remote delivery addresses, or logistical issues, there might be delays. In such cases, our professional customer service team will provide continuous follow-up.

Our electric bikes from Freedare are typically suitable for riding in the rain, as they have an IPX5 waterproof rating. However, it's advisable to dry them after rain to prevent corrosion.

Using pedal assistance can help you ride faster, but for safety reasons, the maximum speed should not exceed 28mph.

Our electric bikes currently support power-on via physical buttons and through the mobile app.

Freedare electric bikes support fast charging, taking 4 hours to reach 80% charge and 7 hours for a full charge.

The maximum speed for Freedare ebike is 28MPH.

Electric bikes are upgraded versions of traditional bicycles with added electric assistance, enabling longer and more comfortable rides.

For optimal performance, it's recommended to use a 2-inch trailer hitch. A smaller hitch might lead to increased side-to-side movement of the rack, especially when carrying heavier bikes. With a 2-inch trailer hitch, you can transport multiple ebikes without experiencing wobbling, thus guaranteeing the safety and security of your electric bicycle investment.

Yes, Freedare's electric bikes support throttle mode. You can ride without using the pedals.

After riding in the rain or near the sea, it's important to dry the motor and gear components. Simply air dry them to ensure proper functionality.

Freedare electric bikes feature thumb throttles, allowing riders to engage throttle mode with a simple thumb movement.

The maximum range of an e-bike depends on many factors, the biggest being load, battery capacity, and riding mode. Freedare's testing results show a maximum range of 90 miles on a full charge with pedal assist on flat roads. However, actual range may vary depending on factors such as terrain, weather conditions, riding habits, and payload.